We have recently found an issue with the phone line here that left the whole office without phone connectivity for a short period of time this week.
We would like to confirm that the issue has been since resolved, however, In case you tried calling Shield during the last week and could not reach us - we apologise. Shield is back to normal, you can try again now.
Please remember: even if the phone is not answering, you can email us. We try to reply to all relevant business emails within 48 h (worst case scenario) after we received it.
Thank you for your understanding.